Sweat the Small Stuff: Ranting about the little peeves in life
Posted in Business, Stupid People on Mar 19th, 2008
Remember that vocal minority of annoying customers I have been talking about? Apparently many of them have the time and ability to check their bank/credit card statement several times a day, but no idea how to properly read what is on there. Let me explain with a few choice examples of what we [...]
Posted in Business on Mar 18th, 2008
Perhaps one of the most frequent agitated claims my company gets from customers calling in is “These are unauthorized charges!” When this is the first thing out of a callers mouth, we can be 99% sure that the charges were in fact authorized, but the customer was either not paying attention to or just not [...]
Posted in Business, Stupid People on Mar 14th, 2008
First, A Little Background
I read a lot of information online. I don’t get a paper edition of any newspaper, and I even rarely watch the news on TV because I get all I need online. I enjoy the ability to pick out the articles I want to read, when I want to read [...]
When you have medical problems with your family, you seek the necessary help. How can you do anything but get the necessary help? You want to see your child or spouse get better, and if seeing a doc or going to a hospital is necessary you just do it. At least that is my attitude.
I [...]
Posted in Business on Jun 11th, 2007
Qwest is notorious for somehow managing to bungle every phone change I have ever been involved in. I know it isn’t just me either, because I have talked to many others in the same situation. For being a high tech service company, if there is a way to screw up an install or change order, [...]
Posted in Business, General Rants on Mar 4th, 2007
In my morning reading I came across an article highlighting the recent release of Consumer Reports annual “top picks” of cars for 2007. I have always held Consumer Reports in decent regard for their unbiased reporting and accurate results. With many review sites online you are never quite sure of their motives, but with Consumer [...]
Posted in Business, General Rants on Jan 25th, 2007
I found this in a recent CNN article about Ford Motor Company’s continued losses and was astounded. “Even with the changes in the health care plans, the company spent $3.1 billion on U.S. health care in 2006, or an average of about $1,200 per vehicle, putting it at a cost disadvantage with some overseas [...]
Posted in Business, General Rants, Products on Jan 10th, 2007
For those of you not of the tech geek persuasion, you may not have been following the big Apple announcement of their new iPhone. Before anyone comes quickly to their defense (i.e. Apple “fanboys” as they have become know) I am writing not to knock on the phone itself, but the hype.
I am really [...]
I won’t write a long tirade on this one, at least for now, but I read this blog post today and thought I would share it over here as well. If you have ever dealt with customer service for a company, you know exactly who the vocal minority are I mentioned in a previous rant. [...]
