Comments on: Unreasonable Customers Drain Your Company http://www.whatsgottago.com/2006/12/19/unreasonable-customers-drain-your-company/ Sweat the Small Stuff: Ranting about the little peeves in life Mon, 23 Jan 2012 17:46:13 +0000 hourly 1 http://wordpress.org/?v=3.3.1 By: James C. http://www.whatsgottago.com/2006/12/19/unreasonable-customers-drain-your-company/comment-page-1/#comment-16212 James C. Sat, 20 Feb 2010 06:49:03 +0000 http://www.whatsgottago.com/2006/12/19/unreasonable-customers-drain-your-company/#comment-16212 Were is the better customer bureau, good question I believe customers have been trained to think that they are always right and are given what they want: this thinking has let to company' s wasting time in courts and unhappy business owners, and it is of course about something for free of at someone else expense, customers report to BBB thinking your going to be forced into a compromise with an already reduced price or an altered policy I have found that after you have tried everything to resolve a situation that the company in the end suffers, so it is best to treat customers with respect but make every effort to explain your policy's ahead of time. If the customer is still unwilling to co operate then I be leave you have the right to (fire the customer) I like the sound of that. And letting them know that there business is not welcomed and ask them to leave or just walk away from the situation without further conflict. Were is the better customer bureau, good question I believe customers have been trained to think that they are always right and are given what they want: this thinking has let to company’ s wasting time in courts and unhappy business owners, and it is of course about something for free of at someone else expense, customers report to BBB thinking your going to be forced into a compromise with an already reduced price or an altered policy I have found that after you have tried everything to resolve a situation that the company in the end suffers, so it is best to treat customers with respect but make every effort to explain your policy’s ahead of time. If the customer is still unwilling to co operate then I be leave you have the right to (fire the customer) I like the sound of that. And letting them know that there business is not welcomed and ask them to leave or just walk away from the situation without further conflict.

]]> By: David T. http://www.whatsgottago.com/2006/12/19/unreasonable-customers-drain-your-company/comment-page-1/#comment-16182 David T. Tue, 01 Dec 2009 01:00:48 +0000 http://www.whatsgottago.com/2006/12/19/unreasonable-customers-drain-your-company/#comment-16182 Not all business is good business. It's ok to not go after certain customers, or to refuse to deal with certain customers, or even to fire a customer. Fire a customer: refund their money with the stipulation they never do business with you again. Not all business is good business. It’s ok to not go after certain customers, or to refuse to deal with certain customers, or even to fire a customer. Fire a customer: refund their money with the stipulation they never do business with you again.

]]> By: Happy777 http://www.whatsgottago.com/2006/12/19/unreasonable-customers-drain-your-company/comment-page-1/#comment-15602 Happy777 Mon, 14 Jul 2008 18:48:00 +0000 http://www.whatsgottago.com/2006/12/19/unreasonable-customers-drain-your-company/#comment-15602 Thank you for writing this great article. Bravo! FINALLY! Someone who gets it! I am so tired of seeing all these articles on how to try to "fix it" with some of these extremely unreasonable and difficult customers! I mean, we make bras and some of them come back after 2 years and they want to exchange it for a new one! How can you possibly work with a customer that simply wants items for free? That's why this article was so great! Thankfully these bad customers are less than 10% (at least for us) so it's nice to read an article from an author who knows what actually works in the real world and why these such customers should be fired and why companies should stand up to customers like these. Thank you for writing this great article. Bravo! FINALLY! Someone who gets it! I am so tired of seeing all these articles on how to try to “fix it” with some of these extremely unreasonable and difficult customers! I mean, we make bras and some of them come back after 2 years and they want to exchange it for a new one! How can you possibly work with a customer that simply wants items for free? That’s why this article was so great! Thankfully these bad customers are less than 10% (at least for us) so it’s nice to read an article from an author who knows what actually works in the real world and why these such customers should be fired and why companies should stand up to customers like these.

]]> By: Caroline http://www.whatsgottago.com/2006/12/19/unreasonable-customers-drain-your-company/comment-page-1/#comment-288 Caroline Fri, 22 Dec 2006 05:44:32 +0000 http://www.whatsgottago.com/2006/12/19/unreasonable-customers-drain-your-company/#comment-288 Ahh yes the joys of customer service! I have to say I have had my annual bellyfull of rude & unreasonable customers especially in the last couple of weeks. What ever happened to Christmas Cheer?? Suddenly the need for a new pie maker has become a matter of life & death & they need to talk to a salesperson NOW...no they cant possibly wait while he finishes with the customer he has....he should be interrupted for them NOW ! Last weekend I had a rather obnoxious lady call asking for the computer department. I told her, as is the norm, that I would page that department. Bear in mind this is one week before Christmas & we're ever so slightly more busy than normal. So...I put her on hold & page the department...within 30 seconds she hangs up & calls again. Once more I page the department...once more she hangs up..and then calls again....Same scenario a 3rd time......she starts to get crappy...I explain we are busy...but there is a saleperson just a few feet away & he will take her call in just a second....she goes back on hold,., & the sales guy goes to the phone to take the call. She has hung up once more. Bear in mind she has waited on hold for less than 1 minute per episode. She calls once more. This time I get a mouthfull from her about how all I have done is put her on hold & ignore her. I explained that in fact her call HAD been taken but SHE hadnt waited long enuff to find out. At which point the dooley hits the fan. SHE accuses ME of having a bad attitude. I apologise if she feels that way but insist there was no attitude. She starts to babble that all she wants is her laptop fixed. So I ask how old. 3 months. Ok Ma'm u need to call the manufacturer & have them repair it under warranty. Customer : So who do I call? Me: who is the manufacturer? customer: TOshiba Me,. then u need to call Toshiba. Customer: SO WHATS THEIR NUMBER?? Me : I dont have that number to hand madam..perhaps I could find that out for u & call u back ? Customer: UGH! I just want the number! Me: do u want to give me your name & number so I can call u back or do u wish to wait? Customer : Wait. Me: Ok I will have to put u on hold is that ok Madam? Customer: ( uses f word) Me: Pardon madam???????? Customer: Just go get it now! breathing slow & deep I trot off in search of the number as fast as possible...ignoring all other customers pleas for assistance. Having had to go onto the internet to find it I return triumphant....only to find her GONE again...but not gone far...she HUNG up & REDIALLED & complained to the manager about MY rudeness!! Did it end here? NO... Thursday night...she calls again.. Customer: Help Number for toshiba laptops Me: Ok I'll look that up for u...I may be a few moments hold the line please... CUSTOMER HANGS UP! And a Merry Christmas to you too! Ahh yes the joys of customer service! I have to say I have had my annual bellyfull of rude & unreasonable customers especially in the last couple of weeks. What ever happened to Christmas Cheer??
Suddenly the need for a new pie maker has become a matter of life & death & they need to talk to a salesperson NOW…no they cant possibly wait while he finishes with the customer he has….he should be interrupted for them NOW !
Last weekend I had a rather obnoxious lady call asking for the computer department. I told her, as is the norm, that I would page that department. Bear in mind this is one week before Christmas & we’re ever so slightly more busy than normal. So…I put her on hold & page the department…within 30 seconds she hangs up & calls again. Once more I page the department…once more she hangs up..and then calls again….Same scenario a 3rd time……she starts to get crappy…I explain we are busy…but there is a saleperson just a few feet away & he will take her call in just a second….she goes back on hold,., & the sales guy goes to the phone to take the call. She has hung up once more. Bear in mind she has waited on hold for less than 1 minute per episode. She calls once more. This time I get a mouthfull from her about how all I have done is put her on hold & ignore her. I explained that in fact her call HAD been taken but SHE hadnt waited long enuff to find out. At which point the dooley hits the fan. SHE accuses ME of having a bad attitude. I apologise if she feels that way but insist there was no attitude. She starts to babble that all she wants is her laptop fixed. So I ask how old. 3 months. Ok Ma’m u need to call the manufacturer & have them repair it under warranty.
Customer : So who do I call?
Me: who is the manufacturer?
customer: TOshiba
Me,. then u need to call Toshiba.
Customer: SO WHATS THEIR NUMBER??
Me : I dont have that number to hand madam..perhaps I could find that out for u & call u back ?
Customer: UGH! I just want the number!
Me: do u want to give me your name & number so I can call u back or do u wish to wait?
Customer : Wait.
Me: Ok I will have to put u on hold is that ok Madam?
Customer: ( uses f word)
Me: Pardon madam????????
Customer: Just go get it now!

breathing slow & deep I trot off in search of the number as fast as possible…ignoring all other customers pleas for assistance. Having had to go onto the internet to find it I return triumphant….only to find her GONE again…but not gone far…she HUNG up & REDIALLED & complained to the manager about MY rudeness!!
Did it end here? NO… Thursday night…she calls again..
Customer: Help Number for toshiba laptops
Me: Ok I’ll look that up for u…I may be a few moments hold the line please…
CUSTOMER HANGS UP!

And a Merry Christmas to you too!

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